Frequently Asked Questions
Everything you need to know about our wool essentials and services.
What makes your wool different from traditional wool?
We use premium, ultra-fine Merino wool that is sustainably sourced. Unlike traditional wool, our garments are incredibly soft, breathable, and designed to be worn for multiple days without needing a wash due to natural odor-resistant properties.
How should I care for my wool garments?
To ensure longevity, we recommend machine washing on a cold, gentle cycle with wool-specific detergent. Lay flat to dry and avoid the tumble dryer to prevent shrinking and fiber damage.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are easy to process through our online portal, and we provide a prepaid shipping label for domestic orders.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of checkout.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garment to ensure the perfect fit.